GENERAL CONDITIONS OF ACCOMMODATION AND SERVICES IN HOTEL VILLA DVOR
The Villa Dvor Hotel, Mosorska cesta 13, Omiš
1. THE CONTENTS OF THE OFFER AND GENERAL TERMS AND CONDITIONS
The Villa Dvor Hotel, in further text “the hotel”, offers and sells services of food and accommodation according to the published information, description, period and valid price list, in accordance with the confirmed booking, in his own name and for his own account. A tourist agency or a tour operator can function as a client between the final user and the hotel, in which case they are, as intermediaries, subject to the following terms and conditions. All the listed items are a constituting part of the lease, and by submitting a booking request you confirm your accordance with these booking conditions as well as the conditions of the use of accommodation. Everything listed in these terms and conditions thus becomes a legal obligation. Accepting the accommodation in the hotel you accept the the house rules, hotel regulations, and the regular customs of hotel trade.
2. BOOKING AND PAYMENT
2.1 You are considered a potential User of service immediately after submitting a booking request.
All the entries are written under the name of the person firstly quoted (a natural person with a name and surname and a legal person with the name of the company), who is called the “booking bearer“. The booking bearer (a natural person) must be older than 18 and authorized by other users to complete the booking in the name of all the people listed in the request. The booking bearer confirms by filling and sending the request that he/she is authorized to book in the name of all the people listed, and that they are all in compliant with it as well as with the general terms and conditions. The office bearer is obliged to submit all the necessary information for the booking procedure.
2.2 The booking bearer is responsible for all the payments (the deposit and the rest of the bill). Any open request, written in any means of communication (memo, fax, e-mail) and sent to the hotel is considered a booking request. The booking for the requested period is valid only after a written confirmation has been sent by the hotel and the specified deposit paid by the client. When the booking is completed by e-mail, it becomes valid after the authorization of the credit card. The rest of the bill has to be paid by the last day of the stay at the latest, by authorization of the credit card or deposit payment. The clients’ confirmations may be sent by fax, e-mail, via the www.hotel-villadvor.hr webpage or by registered mail. Confirmations received in the aforementioned ways are considered temporary until the deposit is received, unless stated otherwise in the offer. The offer is considered invalid unless a faxed copy of the deposit doesn’t arrive until the specified date, or a credit card authorization isn’t made.
The booking becomes valid after the deposit is made or after all the credit card information is submitted, and the written confirmation from the hotel is received. The client confirms his accordance with the terms and conditions by paying the deposit and accepting the offer. Thus the booking becomes a legal agreement. The contract is considered concluded even without deposit payment and credit card information if the client has received a reply from the hotel and confirmed his stay in writing for himself and for other people listed in the request. The booking bearer bears also the legal responsibility, which cannot be transferred to other people listed in the booking.
Hotel bookings are valid only after paying a 30% deposit after the confirmation. The rest of the payment must be made at least 7 days before the start of the services, with a fax copy of the payment and the issue of a booking confirmation by the hotel. The booking is considered temporary until the full payment is received. In case the hotel doesn’t receive a confirmation of payment until the option expires, the offer is considered invalid and non-obliging to the hotel. In case the guest doesn’t settle his debt before the arrival according to the conditions of the offer, the hotel keeps the deposit which remains not refundable.
The terms of deposit payment from the aforementioned article are substituted by credit card authorization, or otherwise agreed in writing between the hotel and the client – booking bearer.
2.3 Bookings made by people younger than 18 are not taken into consideration. The hotel reserves the right to reject a request without further explanations.
2.4 The hotel’s duties are to provide services, to care about the client’s rights and interests in accordance with the good customs of tourism. The hotel must fully complete all its obligations according to its standards, in good faith and with the attention of a conscientious entrepreneur in accordance with the rules of the trade, except under unexpected conditions (point 16).
3. THE AUTHORITY OF THE COURT
All the disagreements will be solved amicably. In case this is not possible, the client has the right of arbitration, in which case the real authority of the court shall be stipulated according to the seat of the hotel.
The price of the accommodation includes the basic service as described in the valid price list at the moment of the confirmation of the booking. Special services are those that are not included in the accommodation price (in the description they are listed as “by agreement” or other services which must be previously announced) and must be paid for specifically. These services should beforehand be requested at the reception.
5. CHANGES MADE BY THE CLIENT
If your journey has somehow been interrupted, you have the right to transfer the booking to a third party or to another period. In this case the hotel must be informed at least 42 days before your intended arrival. For changes concerning the period of your stay or the booking bearer, you are indebted with administrative charges of 200, 00 kn per booking, along with other if they should appear. You are responsible for the entire bill of the requested services until the hotel receives a written confirmation of responsibility transfer by the third party.
6. OTHER CHANGES
If you wish to change something in an already confirmed booking, you must notify the hotel in writing as soon as possible. The hotel will try to meet your needs, but we cannot guarantee anything in advance. You will be indebted with an administrative charge of 200, 00 kn per booking for this sort of change, along with other costs if they should appear. If you decide to change your booking within 42 days before your arrival, the same can be considered as a cancellation in which case the cancellation charges from article 7.1 apply.
7.1 If you wish to cancel your booking, you can do so in writing by registered mail, e-mail or fax. In each case the cancellation is accepted only if it is made in the name of the booking bearer. You are thus charged according to the cancellation charge list, depending on the date of reception of the cancellation notice.
The booking can be cancelled 7 days prior to arrival without any cancellation fees according to local time. All reservations cancelled after the given time will be charged with the full amount of the booking fee. For example, if the booking has been made in the period between July 10th and July 11th it may be cancelled without any charges until July 2nd at 23:59 local time. All bookings cancelled after the given time will be charged with cancellation fees.
If the booking includes 11 or more rooms, the same can be cancelled without any charges 31 days prior to arrival. All bookings cancelled after the given time will be charged with the full amount of the booking fee.
7.2 The cancellation charges are calculated as a percentage of the full price; administrative charges aren’t included.
Depending on the reasons of the cancellation, there is a way to reimburse these charges from your insurance company. Requests are to be submitted to the insurance companies with whom you concluded your insurance policy. We strongly recommend buying an insurance policy before your trip.
7.3 In case the guest doesn’t arrive to his booked accommodation until 7 o’clock p.m. on the day of the beginning of he service without previously having notified the hotel, the booking is considered cancelled. The charges are calculated according to the above listed. In case the real charges surpass the above listed, the hotel reserves the right of compensation of the real charges.
8. CHANGES AND CANCELLATIONS MADE BY THE HOTEL
8.1 In case the hotel must change or cancel a booking; the client will be notified as soon as possible. The hotel will try to find alternative accommodation of a similar type, standard and setting.
If the alternative accommodation is available only in a higher category and at a price bigger by 20% than the price of the already paid booking, the hotel reserves the right to reimburse the difference along with the consent of the guest. In case of impossibility of accommodation substitute, the hotel reserves the right of cancellation at least 7 days before the arrival, along with the refund of the double deposit sum.
8.2 In case it is impossible to offer alternative accommodation or the same isn’t accepted, the hotel shall refund the paid deposit, which means the end of all legal obligations held by the hotel.
9.1 The objection procedure; if there is a justified reason to object, the guest must take it to the reception. The reception is obliged to access and solve the problem in accordance with the guest. The hotel does not receive retrospective objections to the already used services nor are they subject to any legal remedies.
10. ARRIVAL TO AND DEPARTURE FROM THE HOTEL
is stipulated by the house rules which can be found in each room and in the lobby.
11. THE OBLIGATIONS AND RESPONSIBILITIES OF THE GUEST
11.1 As a guest, you must possess all valid travel documents and respect the customs regulations of the Republic of Croatia, and obey to the house rules as well as the hotel personnel’s instructions.
11.2 The guest must keep the assets, the furniture, equipment and the surroundings of the hotel in the same condition as he/she found them. The guest is held responsible for any damage that occurred during his stay and will be charged for the same.
12. ADDITIONAL SERVICES
These sorts of services are paid for according to agreement. We are not to be held responsible for the additional services provided by other distributors. We hereby ask that all additional services be requested at the reception beforehand.
13. SOCIAL EVENTS AND SIMILAR
If the guest plans to organize a social event (birthday party, wedding, cocktail party, formal dinner etc.) he must ask for permission of the hotel board beforehand. Bigger events must be announced before the arrival. Additional charges in relation to the event are possible.
14. SECURITY AND OBJECTS OF VALUE
The hotel is not to be held responsible for damaged, destroyed or stolen luggage, nor for theft. The guest leaves objects of value on the room at his own responsibility. The hotel is not to be held responsible for the loss of these objects if the same were outside the safety deposit box or haven’t been registered at the reception. If you decide to leave the hotel before the expiry of your booking, you do not receive any refund or compensation. The loss or theft of objects is reported to the reception and the police station. For vehicles damaged at the hotel parking lot the guest receives coverage up to 20 000, 00 euro with the condition that he has signed a contract of the use of hotel services as soon as he arrived to the hotel.
It is not allowed to bring pets, unless otherwise allowed by the hotel along with an agreed charge. The number of pets must be stated before the booking confirmation.
16. THE RESPONSIBILITIES OF THE HOTEL
16.1 The hotel is not to be held responsible for the death, illness or injury of any of the guests, outside the coverage of the insurance company, unless the same has been caused by the hotel or its personnel in utter disregard.
16.2 The hotel is not to be held responsible for the loss, impediment or delay due to any cause outside our control, including but not restricting itself to vis maior, explosions, tempests, fire, accident, war or threat of war, civil disorder, restrictions, local laws or any measurements stipulated by the government or the local authorities, strikes, blanking or other industrial actions or interruptions.
16.3 In case of the liberation of the fulfillment obligation, our responsibility is limited only to the refund of the sum paid along with the confirmed booking.
16.4 The hotel is not to be held responsible for objection related to the malfunction of the mechanical and other equipment in the accommodation unit, e.g.: water heaters, heat pumps, etc.) or for interruptions in the utilities sector (electricity, water, gas etc.).
16.5 The hotel is not to be held responsible for noise or disturbances that come outside the borders of our property or the control of the hotel personnel.
16.6 The hotel is not to be held responsible for events outside our control, like bad weather, delays of other transportation service providers, malfunction of kitchen appliances, injuries caused by improper use of equipment and disregard of given directions, as well as for intentionally caused damage.
17. SOJOURN TAX
According to the Sojourn Tax Law in force, the guest must pay the sojourn tax along with paying for the services of accommodation. The final sum of the sojourn tax is charged according to the terms for every individual booking depending on the number of people, their age and the period of stay, and must be paid at the same time as the rest of the services. The sojourn tax isn’t included in the accommodation price.
The guest or the group of guests, the natural or legal person that has completed the booking, must by written confirmation wholly accept these terms and conditions.
19. These terms and conditions are available to all the users of the Villa Dvor Hotel services on the Internet pages of the hotel www.hotel-villadvor.hr.
Omiš, January 2008.